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Legal & privacy

Privacy Policy

How AquaCare collects, uses, discloses and safeguards personal information.

Important information

The advice in the app is to the best of our knowledge. We cannot resume any resposibility of any potential damage from using of the app.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data.

1. Information We Collect

  • Your name and contact details (e.g. email address, phone number)
  • Location data (if permitted by the user)
  • Device information (e.g. device type, operating system, IP address)
  • Usage data (e.g. app interactions, preferences, log files)
  • Any other personal information you provide voluntarily (e.g. through support requests or feedback forms)

2. How We Collect Information

  • Direct interactions (e.g. account registration, user inputs)
  • Automated technologies (e.g. cookies, device tracking)
  • Third-party services integrated into the app (e.g. analytics or payment processors)

3. Use of Information

  • To provide, operate, and improve our app and services
  • To communicate with you about your account, technical issues, or support queries
  • To personalise your experience
  • To comply with legal obligations and protect our legal rights

4. Disclosure of Information

  • Our trusted service providers (e.g. cloud storage, analytics tools)
  • Law enforcement or regulatory bodies if required by law
  • Affiliates or partners for operational purposes (only where appropriate and lawful)

We do not sell your personal data to third parties.

5. Overseas Disclosure

Some of the third-party service providers we use may store or process your information outside Australia. Where this occurs, we ensure that reasonable steps are taken to protect your information in accordance with Australian privacy law.

6. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, misuse, loss, or alteration. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

7. Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if any information is inaccurate or outdated

To do so, please contact us using the details below.

8. Your Privacy Rights

If you believe your privacy has been breached, or if you have any concerns, please contact us. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published within the app and take effect immediately upon posting.